Find your way around the workspace

Workspace areas

Area	Use it for
Agents	Create prompts, choose voice settings, manage files, and test agent behavior.
Campaigns	Prepare lead lists, configure dialling rules, launch campaigns, and review progress.
Phone Numbers	Buy or connect numbers and assign them to calling workflows.
Call Logs	Inspect call status, outcome, transcript, and recording.
Integrations	Connect supported CRM, calendar, messaging, and spreadsheet services.
Analytics	Review call volume, outcomes, performance charts, and AI generated insights.

1
Check live calls
Review active calls and identify anything that needs a human response.
2
Review call evidence
Listen to a sample of recordings and compare it with the transcript and outcome.
3
Adjust one thing
Make a focused change to the prompt, voice, list, or campaign settings.
4
Run another test
Use a Quick Call to verify audio and behavior before increasing campaign volume.