Receive call events with webhooks

Add a webhook endpoint

Open campaign settings and enter the HTTPS endpoint that should receive the post-call payload. Make sure the endpoint accepts JSON and responds promptly so the call workflow can finish reliably.

Handle the payload

Use the call ID to identify the event and make downstream work idempotent. Store the event before starting a slower CRM or messaging action, then return a successful response quickly.

{
  "event": "call.completed",
  "data": {
    "id": "<call-id>",
    "status": "completed",
    "outcome": "<outcome>",
    "summary": "<summary>"
  }
}

Test delivery end to end

1. 1
   Use a test endpoint

   Start with a staging URL that records request headers and body.

2. 2
   Complete a test call

   Use Quick Call or a small campaign with a number you control.

3. 3
   Check the call ID

   Confirm the payload corresponds to the call you just placed.

4. 4
   Make the receiver safe to retry

   Use the call ID as a deduplication key before triggering external side effects.