CallUltra
SupportApp
DocumentationAPI Reference

Account

Understand billing and call usage

Review your plan, wallet balance, and call charges before starting high-volume work.

Reviewed

Check your wallet

Open Billing to review the current wallet balance and recent account transactions. Keep enough balance for the campaign volume you expect to run.

Review plan and wallet information from the billing area.

Review a call charge

  1. 1
    Open the call record

    Use Call Logs to find the call by ID or contact.

  2. 2
    Check its duration

    Compare the connected duration with the transaction detail.

  3. 3
    Review account transactions

    Open Billing and inspect recent call charges and wallet changes.

  4. 4
    Contact support

    Include the call ID and transaction reference when asking about a discrepancy.

Before a large launch

Estimate the number of contacts and average call duration, then verify the available balance and plan limits. Run a small campaign first and review its charges before increasing volume.