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Campaigns

Set calling hours and campaign pace

Choose a calling window and throughput that match the audience, staffing, and campaign plan.

Reviewed

Choose the time window

Set the campaign timezone, active days, and permitted calling hours. When using the lead's local time rule, CallUltra uses the contact's resolved timezone to determine whether the campaign is inside its calling window.

Configure the days and times when a campaign may place calls.

Control campaign pace

ModeBehavior
SequentialRun a single call at a time for a more controlled launch.
ConcurrentSet the number of simultaneous calls and the calls-per-minute cap.
Maximum attemptsLimit repeated attempts when a contact does not connect.
Retry approvalReview retry candidates when a contact reaches the configured attempt limit.

Understand where schedules apply