Built-in call actions
| Action | Purpose |
|---|---|
| Capture caller details | Save contact information collected during the conversation. |
| Log an outcome | Record the call result and its disposition. |
| Schedule a callback | Queue the contact for a later attempt. |
| Search knowledge | Retrieve relevant passages from uploaded knowledge files. |
| Check and book a calendar slot | Use a connected calendar for availability and booking. |
| Transfer to a person | Bring a configured human destination into the call. |
| Send a WhatsApp message | Send a follow-up through a connected WhatsApp integration. |
| End the call | Finish the conversation and flush pending call updates. |
Connect the required service
Some actions depend on account setup. Connect and test the relevant calendar or messaging provider, and configure a human transfer destination before instructing the agent to use it.
Custom tools
The builder includes custom tool configuration, but custom tool definitions are not currently exposed to the live voice model. Use the supported built-in actions and connected integrations for production calls.