Place a Quick Call

Before you call

Select the agent you want to test, enter a destination number you control, and check that the agent has a concise first message. Keep the test short so it is easy to compare with the resulting transcript and recording.

Listen for these details

• The complete opening message reaches the handset.
• The agent pauses after the greeting and waits for the caller.
• The caller can interrupt naturally without losing the agent's reply.
• The agent hears the caller clearly and responds to what was said.
• The call closes cleanly and leaves a call record for review.

Review the result

1. 1
   Open Call Logs

   Find the test by its time, destination, or agent.

2. 2
   Compare the audio and transcript

   Check whether the transcript matches what you heard on the handset.

3. 3
   Inspect status and outcome

   Confirm the call reached a completed or expected terminal state.

4. 4
   Change one setting

   If audio or behavior failed, adjust one part and run another controlled test.

If the call is silent or fails

Do not treat a successful browser playground test as proof that phone audio arrived. Compare what you heard on the handset with the call status, transcript, and recording. Follow the silent-call troubleshooting guide and keep one call ID for support.

Quick Call limits

Quick Calls are designed for short, controlled tests. Use a number you control and review the previous call evidence before repeating a test. Your account may apply calling limits; check the current app response if a new call is refused.