Getting started with CallUltra

What is CallUltra?

CallUltra is a workspace for teams that want AI voice agents to handle inbound and outbound phone conversations. Start with a clear calling goal, configure the agent's role, opening message, and instructions, then connect it to a real phone workflow. Each call leaves a record you can review before you expand to more contacts.

During a live call, the agent listens and responds in the same conversation. It can capture details, record outcomes, search approved knowledge, schedule a callback, or hand a caller to a person. Teams can test a voice in the browser, run a monitored Quick Call to check the actual phone audio, and use transcripts and recordings to improve the agent. A campaign then applies that tested conversation to a lead list with schedules and pacing controls.

AI voice workflows

Outbound calling

Reach a lead list with a tested agent, verified caller ID, calling hours, and pacing controls. Review the first calls before increasing volume.

Inbound handling

Route incoming calls to an agent prepared for support, intake, or appointment requests. Give it clear answers and a path to a person when needed.

AI generated scripts

Describe the calling goal and generate a first draft. Review the wording, add your business facts, and test the finished conversation in the builder.

Call insights

Review summaries, transcripts, recordings, and outcomes together. Use account analytics to see what callers say and where the workflow needs work.

AI during a live call

CallUltra uses Google Gemini Live for real-time voice conversations. The model receives caller audio and streams spoken responses back into the call while producing conversation transcripts.

Agent instructions, caller context, and available built-in actions guide each response. When a knowledge search or connected action is needed, the agent can request it during the conversation and use the result as context.

Make your first test call

1
Create an agent
Set the agent's name, direction, opening message, and call instructions.
2
Choose voice settings
Select a voice and language, then save the agent.
3
Run a browser test
Use the voice playground to check the conversation and prompt.
4
Place a Quick Call
Call a handset you control and confirm the complete greeting is audible.
5
Review the call
Open the transcript and recording, then adjust the agent before scaling.

Before launching a campaign

Only scale a campaign after a controlled handset test confirms that the full greeting and caller reply are audible. If the call is silent, use the troubleshooting guide and keep the call ID for support.