# Monitor calls while they are live

> The live call surface shows active and queued work and gives authorized teammates ways to monitor or join a call.

Reviewed: 2026-09-30

Source: https://docs.callultra.com/documentation/live-calls

## Find an active call

Open the live call list to review calls that are in progress, queued, or awaiting a retry decision. Select a call to inspect its agent, campaign, contact, current status, and available controls.

![CallUltra live operations view](https://docs.callultra.com/assets/dashboard-tour-02-outcomes-and-pipeline.webp)

Use the operations view to keep track of call status and campaign outcomes.

## Listen or join

Authorized supervisors can request a listen-only monitor session for an active call. Teammates with transfer permission can join through the browser softphone when the call transport supports it.

> **Access follows team permissions:** If monitor or join controls are unavailable, check the user's role and whether the call is still active.

## Transfer a caller

Configure the human transfer destination in the agent settings before asking the agent to transfer. Test the handoff with a team member and verify that both caller and recipient can hear the conversation.